Terms & Conditions

1  Who We Are

1.1 This website is owned and operated by Kohler Mira Ltd. Registered Office: Cromwell Road, Cheltenham, Gloucestershire GL52 5EP. Registered in England No. 252115.

1.2 The "Online Store" section of this website is hosted on behalf of Kohler Mira Ltd by: Notcon Ltd, The Hub, Off London Road, Corwen, Denbighshire, Wales, LL21 0DD.

2  Placing an Order With Us

This service is available for customers residing in the UK only and delivery within the UK.

2.1 By placing an order with Kohler Mira, you are accepting these Terms & Conditions, set out below, as well as our Privacy Statement.

2.2 When you place an order to purchase a product from Kohler Mira Ltd, we will send you an order acknowledgement e-mail containing the details of your order. This confirmation email is to let you know that we have received your order and one of our agents will be processing it. Order acceptance and completion of the contract, will take place when we dispatch the goods to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our instructions (refer to cancellation section.)

3  Payment

3.1 Secure payment will be taken at the point of order through PayPal. Payment can be made by Visa, Mastercard, Switch or Maestro. PayPal will email you to confirm that your transaction has been successful.

4  Pricing & Availability

4.1 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

4.2 We may not accept your order for the following reasons:-

The product you ordered is not available
Non authorisation of your payment
Identification of a price or product description error
Our terms and conditions have not been met.

5  Dispatch/Delivery

5.1 We can deliver anywhere in the UK. Unfortunately we cannot deliver to British Forces Postcodes, the Channel Islands or the Republic of Ireland.

5.2 Delivery can only be made to the billing address.

5.3 We aim to dispatch orders within 3-5 working days (Mon-Fri) if the goods are available. If they are not available, we will aim to deliver the goods within 30 days. If we cannot deliver the goods within 30 days we will inform you and agree a revised date. If you do not want to agree a revised date the contract will be treated as if it had not been made and all monies refunded.

5.4 Please note that during holiday periods (bank holidays and Christmas week) orders may be delayed.

5.5 No liability whatsoever is accepted in respect of late deliveries. Do not arrange for installation of the items until after they have been delivered and checked for discrepancies and to make sure they are undamaged.
6  Cancellation/Returns Policy

6.1 You have the right to cancel your order at anytime up to the point of dispatch.

6.2 After we have dispatched the goods you have the right to cancel the order up to 7 days after receipt. To do so you must obtain an authorisation code by calling customer services quoting your post code and your order reference number. You are responsible for the cost of returns postage/carriage to us. Goods must be returned unused and in their original packaging. After the 7 day period we reserve the right not to accept parts back.

6.3 A refund will be issued upon receipt of goods and can only be made to the card payment was originally taken from.
7  Guarantee

7.1 All Goods are covered by our 1 year manufacturer’s guarantee against faulty workmanship and materials. You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery. Any damage or deficiency must be notified within 3 days of delivery after which claims for credit cannot be accepted.

7.2 If your goods do not work or appear not to be working correctly, please first check the manufacturer’s instruction book to ensure that they have been installed and are being used correctly.

7.3 If an exchange is necessary, please contact us.

8  Limitations on our Liability

8.1 Kohler Mira Ltd will not consider compensation for loss of use of the product or consequential losses of any kind.

8.2 The Terms & Conditions set out above do not affect your statutory rights as a consumer.

Privacy Statement

Since your privacy is important to us, Kohler Mira has created this privacy statement in order to demonstrate our firm commitment to privacy.
The following discloses the information gathering and dissemination practices for daryl-showers.co.uk.

Information Collection

Information collected on this site may include IP addresses and personal information.

IP Address

We may use your IP address (for example, it may look something like this: 198.184.98.9) to help diagnose problems with our server and to administer our Web site. Your IP address may also be used to identify the time you spend on our site and to gather broad demographic information. This allows us to see which parts of our site users are visiting.
We do not associate IP addresses with anything personally identifiable. This means, for instance, that a user's session will be tracked, but the user will remain anonymous.

Personal Information

We will ask you when we need information that personally identifies you ("Personal Information") or allows us to contact you. Generally this information is requested when you request literature, place an order or ask questions via email.

When we request contact information, you are given the opportunity to elect whether or not to be included in the Kohler Mira mailing list. Inclusion on the mailing list may entitle you to receive information or updates about special offers, programs, new products and/or services. Choosing not to register means you will not be able to receive these benefits or this information.

In some cases, Kohler Mira may use your Personal Information to contact you for clarification of inaccurate information or to follow up on a customer service issue. We may also use your Personal Information in order to help diagnose problems with our site. We may use all information we collect to analyze statistical use patterns and demographic data (basically, where our visitors come from and what demographic characteristics they have) and to improve our site to better serve our customers. We may also prepare and keep statistical records and other data about you and other users of our site, but we do that in a way that does not identify you or any other user personally. We may hire third parties to help us collect and analyze such data, and we may share such statistical data with third parties. Again, such statistical data will not specifically identify you or any other user. We use this information to help us make our Web site more useful to visitors -- to learn about the number of visitors to our Web site, what part of the Web site they are interested in, how long the use the Web site, and the types of technology our visitors use.

When you submit Personal Information, it is stored on a server not accessible from the Internet, and will be retained only for a limited period of time.

Financial Information

We follow strict security procedures in the processing and storage of any data which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address when you place an order through our online store - daryl-showers.co.uk. All payments through the online store are processed securely through PayPal. Kohler Mira Ltd. does not receive or retain your credit card details.

Links to Other Sites

This site may contain links to other sites. Please be aware that Kohler Mira is not responsible for the privacy practices or the content of such Web Sites, or for any information they might collect, even though our name or logo may appear on those sites. Our Privacy Statement applies solely to www.daryl-showers.co.uk.

Cookies

When you enter our site your computer may automatically be issued a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time.
A cookie does not contain any Personal Information. The use of cookies is not required to use this site. If you set your browser to refuse cookies, you might not be able to take full advantage of our site.